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CHRISTMAS HOLIDAYS: PLEASE NOTE WE ARE CLOSED FROM MIDDAY MONDAY 23RD DECEMBER 2024, REOPENING 8AM THURSDAY 2ND JANUARY 2025.
LAST DAY FOR ORDERS TO BE DESPATCHED PRE-CHRISTMAS: MIDDAY FRIDAY 20TH DECEMBER

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Privacy Policy

1. Introduction and General Terms

Delta Rubber Limited are committed to protecting you and your company's information when using our websites. This Privacy Policy relates to our use of any personal information you provide to us through https://shop.deltarubber.co.uk or https://www.deltarubber.co.uk websites.

This privacy policy explains the following:

  • what information Delta Rubber Limited may collect about you;
  • how Delta Rubber Limited will use information we collect about you;
  • when Delta Rubber Limited may use your details to contact you;
  • whether Delta Rubber Limited will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on Delta Rubber Limited websites and how you can reject these cookies.

Delta Rubber Limited are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (UK) and The Privacy and Electronic Communications Directive 2003 (EC), and the GDPR (General Data Protection Regulation) 2018.

We take the security of any data we handle very seriously. Our software is regularly updated, tested, and secured. We have digital security protocols in place to ensure the data we keep is held secure.

2. What information will Delta Rubber Limited collect about me?

When you sign up to participate in or receive a service from any Delta Rubber Limited website, such as online purchases, enquiries, or newsletters, we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or company details. Depending on the service we may ask for different personal information.

By entering your details in the fields requested, you enable Delta Rubber Limited to provide you with the services you select.

Please note that sometimes on particular webpages we will require you to provide additional personal information when purchasing products. You will be required to enter payment/card information via our preferred PCI compliant payment gateways, SagePay and PayPal.

Please see https://www.sagepay.co.uk/policies/security-policy for information on SagePay’s security policy.

Please see https://www.paypal.com/en/webapps/mpp/ua/privacy-full for PayPal’s security policy.

Delta Rubber Limited also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use this information to help improve our website. Any information of this nature is not used for personal profiling and remains anonymous as per Google privacy statement.

3. How will Delta Rubber Limited use the information they collect about me?

Delta Rubber Limited will use your personal information in the following ways:

  • for "service administration purposes", which means that Delta Rubber Limited may contact you for reasons related to the service you have signed up for e.g. an online purchase or enquiry.
  • to contact you about a submission you have made to the websites, enquiries, or any entry on the contact page.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyse and improve the services offered on Delta Rubber Limited websites

Where Delta Rubber Limited proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent unless we have a legal obligation to continue processing your data.

4. When will Delta Rubber Limited contact me?

Delta Rubber Limited may contact you:

  • in relation to any service you have signed up for in order to ensure that Delta Rubber Limited can deliver the services to you;
  • where you have opted to receive further correspondence (e.g enquiries);
  • in relation to any orders you have placed on Delta Rubber websites;
  • for marketing purposes where you have specifically agreed to this (see paragraph 5 below)

5. Will I be contacted for marketing purposes?

Delta Rubber Limited may contact you from time to time to promote new or relevant products and services Delta Rubber Limited offer.

6. Will Delta Rubber Limited share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 7 below. Generally, we will only use your information within Delta Rubber Limited. However, sometimes Delta Rubber Limited requires third parties (couriers etc.) to process your information. Delta Rubber Limited will require these third parties to comply strictly with its instructions and Delta Rubber Limited will also require that they do not use your personal information for their own business purposes.

7. Offensive or inappropriate content on Delta Rubber Limited website

If you submit or post offensive, inappropriate or objectionable content anywhere on or to our websites or otherwise engage in any disruptive behaviour on these sites, Delta Rubber Limited will use your personal information to stop such behaviour.

Where Delta Rubber Limited reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be fraudulent or defamatory), then we may use your personal information to inform relevant third parties such as your e-mail/Internet provider or law enforcement agencies about the content and your behaviour.

8. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to our websites. Users without this consent are not allowed to provide us with personal information.

9. How long will Delta Rubber Limited keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract, or for as long as we require access for things such as accounting or reference.

In the case that you wish to remove your data from Delta Rubber Limited, please contact us and this can be done manually for you. please note that due to a legal obligation, this will not be possible if there is a live order with ourselves, it is only once the order is completed and our legal obligation has expired, that we may remove your information from our database.

Where you sign up to a Delta Rubber Limited website we will generally keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. For example, if you sign up for a user account, basic information will not be deleted unless requested, thus making it possible for future enquiries, orders and quotations with Delta Rubber Limited to be completed with greater ease.

10. Can I find out what personal information Delta Rubber Limited holds about me?

Under the Data Protection Act and the General Data Protection Regulation you have the right to request a copy of the personal information Delta Rubber Limited holds about you and to have any inaccuracies corrected. We will require you to prove your identity before this can be processed. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please contact us (using the details at the footer of this notice) to request a copy of any information held by Delta Rubber Limited.

Alternatively, you can find view and update most of the personal data that we store about you on by logging in to your online account (https://shop.deltarubber.co.uk) online shop users only).

11. What if I am accessing the Delta Rubber Limited websites outside the UK?

https://shop.deltarubber.co.uk and https://www.deltarubber.co.uk are hosted in the UK by Delta Rubber Limited using our preferred supplier. For international users accessing the site from outside the UK, all personal information submitted by you to the site goes directly to Delta Rubber Limited and will be processed in accordance with this Privacy Policy (and any local terms that apply on websites) unless terms on sites specify otherwise.

12. Cookies Policy - Information Delta Rubber Limited collects from you

Please see https://support.google.com/analytics/answer/6004245 to find out more about how we use cookies for Google Analytics.

We also use a live chat facility to help give our customers immediate support online.  Please see https://www.olark.com/privacy-policy/ to find out more about how our 3rd party provider meets GDPR standards.

Our website uses cookies to track movements on our websites to enable us to do things like remember which products you are adding to the shopping cart whilst you are browsing our website.  These cookies are removed automatically after one hour of leaving our website (please note this may change, please recheck this document for timings).

You can opt out of having cookies active which will affect the performance of our websites for the duration of your visit.  There are certain cookies that are classed as “strictly necessary” for the function of the website and are as such exempt from the normal requirement of user consent. Neither of these cookies store personally identifiable information and are deleted when you close your browser session.